Dear Snapcut Team,

I am sending this feedback to report that this afternoon Snapcut deducted my credits, but the project was not completed.

Specifically, I followed all the steps up to clicking “Generate” and saw the project appear on the dashboard. However, when I returned a while later, I could no longer find the project information on the dashboard. I tried searching multiple times but was unable to locate it, while checking my credit usage history showed that the system had already deducted my credits.

I am working on a project for a client and need to complete it urgently, so I kindly ask your team to check and resolve this issue.

The email I used to register for Snapcut is:

Thank you very much.

Sincerely.